138 Sungame Casino Review

138 Sungame Casino does not have Bonus offers as of now.

Have you played at 138 Sungame Casino? This is your space to share how it went and see what others have said. Whether things went smoothly or not, your honest review can help other players decide if it’s the right fit for them.

I cannot say this games library meets today’s casino standards. With just three software providers and Playtech being the only major name, the selection falls short of what most players expect in 2024.

I found some bright spots while testing the games. The Age of the Gods series offers good entertainment, and I enjoyed trying Buffalo Blitz II. The 96.50% average RTP is actually above the market standard, which helps. The live dealer section, while limited to one provider, covers the basic games well.

But the limited provider range really hurts the overall variety. While Playtech makes quality games, modern players expect a mix of different studios. MultiSlot and Amaya add a few titles, but not enough to match what other casinos offer.

Games & Software Overview

The payment options here are seriously lacking. With just Ukash listed as an available payment method, I found the setup extremely restrictive. While I could make an instant deposit using this method, having only one option is far from ideal.

The withdrawal process shows some promise, with decent limits – I noticed VIP players can withdraw up to £99,999 monthly. E-wallet withdrawals process in 1-2 days, which isn’t bad, but card withdrawals taking up to 5 days is slower than I’d like. At least there are no transaction fees to worry about.

The basics are covered with major currencies like GBP, EUR, and USD accepted, but the overall payment infrastructure needs serious expansion. While the withdrawal limits are generous, having such limited deposit options is a major drawback.

Payment Methods Overview

The support team at 138 Sungame Casino really stands out for their accessibility and helpfulness. When I needed help, I had several ways to get in touch, which made things easy and convenient.

I tested the live chat and got connected right away, which was great for quick questions. When I called their UK phone number during business hours, the team was professional and helpful. I also sent an email and got a reply within about 2 hours, which wasn’t bad at all.

The support is available in English, which makes communication clear and straightforward. While their responsible gambling tools are basic, they do offer self-exclusion options for players who need them.

Customer Support Overview

I awarded this casino a score of 80 out of 100 based on its solid game selection and reliable payment processing, though there’s room for improvement in banking options and player protection tools. Slot players will be pleased with the vast selection of popular titles from Playtech, but safety-first players might want more comprehensive responsible gambling features.

I found 138 Sungame Casino to be a decent choice for online gaming, though it doesn’t quite reach the heights of excellence. The casino’s foundation is solid, with a respectable 96.50% average payout rate and games from trusted providers like Playtech. The Age of the Gods series features prominently in their collection, which should please fans of branded slots.

What really stands out is their efficient payment processing – e-wallet withdrawals typically complete within 24-48 hours, which is competitive for the industry. Their withdrawal limits are also quite generous, especially for VIP players who can access monthly limits up to £99,999. However, I was disappointed by the limited selection of payment methods, which could be expanded to offer more options to players.

The casino could definitely strengthen its position by expanding its software provider partnerships beyond the current three and implementing more comprehensive responsible gambling tools. While the basics are covered, modern players often expect features like reality checks and cool-off periods, which are currently missing from their platform.