Casino Mate Review

Casino Mate does not have Bonus offers as of now.

Have you played at Casino Mate? This is your space to share how it went and see what others have said. Whether things went smoothly or not, your honest review can help other players decide if it’s the right fit for them.

I must say, the game selection falls well short of what players expect these days. The casino runs on just two providers – Quickspin and Play’n GO. While both are quality names, two providers simply isn’t enough in today’s market.

I found some good slots like Book of Dead and Sakura Fortune, plus newer Megaways titles. But that’s where the good news ends. There are no table games or live dealer games at all. The overall RTP of 93.66% is also lower than what you’ll find at most online casinos.

Players who only want slots from these two providers might be satisfied. But most people will want more choice, better RTP, and at least some table games. I’ve seen much better game libraries at other online casinos.

Games & Software Overview

The payment setup here is a mixed bag – some things work great while others need improvement. I’m impressed by the sheer number of payment options available – 33 different methods is more than most casinos offer. I’ve made deposits using both Skrill and credit card, and they went through instantly without any fees.

The withdrawal process could be faster though. When I tried withdrawing via credit card, it took almost a week to get my money. Bank transfers aren’t much better, taking up to 5 days. On the plus side, you can withdraw up to €4,000 per week, which is decent for most players.

One thing that bugs me is the €20 minimum for transactions – that’s a bit high compared to other casinos. However, I do like that they support five major currencies (USD, AUD, CAD, EUR, GBP) and offer plenty of e-wallet options.

Payment Methods Overview

The support setup here is impressive, with multiple ways to get help whenever you need it. I’ve found the live chat team responsive and professional, getting my questions answered right away. When I called the toll-free number for my region, I spoke with a helpful agent who walked me through my account settings.

I sent an email to test their response time, and they got back to me in about 3 hours – not the fastest I’ve seen, but acceptable. What really stands out is how they cater to different regions with dedicated phone numbers for Australia, UK, Canada, Germany, Netherlands, and Switzerland. The support team handles queries in multiple languages, including English, which makes everything smoother.

Customer Support Overview

I awarded this casino a score of 82 out of 100 – its long-standing reputation, responsible gambling features, and quality game selection earn it solid marks, though there’s room for improvement. Game explorers will appreciate the diverse selection from respected providers, but high rollers might want to look elsewhere due to withdrawal limits.

I found Casino Mate to be a reliable choice that’s stood the test of time since 2001. What really caught my attention was their commitment to player safety, with excellent responsible gambling tools including reality checks and self-assessment options. The casino maintains a solid 93.66% average payout rate, which I consider quite competitive.

While I appreciate the quality of games from Quickspin and Play’n GO, featuring popular titles like Book of Dead and Sakura Fortune, I think they could expand their provider roster. The banking setup is comprehensive, supporting major payment methods and currencies, though the €4,000 weekly withdrawal limit might frustrate bigger players. Despite some limitations, I believe Casino Mate offers a secure and enjoyable gaming experience, particularly for players who prioritize stability and responsible gambling features over a massive game selection.