Gala Casino Review

Gala Casino does not have Bonus offers as of now.

Have you played at Gala Casino? This is your space to share how it went and see what others have said. Whether things went smoothly or not, your honest review can help other players decide if it’s the right fit for them.

I see both strengths and weaknesses in this games collection. Playing through the slots library, I found good variety with titles like Buffalo Blitz II and Blueprint’s Megaways games. The Age of Gods series stands out, and I enjoyed trying different versions.

The RTP of 96.72% is notably good, beating many rival casinos. Table games are well covered through Playtech and Evolution, though I wish they had more providers. Evolution’s live dealer games are top quality, but having just one live provider limits the options.

The total of 10 software providers feels somewhat thin compared to modern casinos that often have 30 or more. Still, they’ve picked solid names like IGT, Playtech, and Blueprint Gaming, which means you get proven games rather than filler content.

Games & Software Overview

The payment options here are far too limited for my liking. With just ClickandBuy and Ukash available, I found myself wishing for basic options like credit cards or bank transfers. While I could make an instant deposit using ClickandBuy without any fees, the lack of variety is a real problem.

The withdrawal times left me frustrated. When I made a withdrawal, I had to wait between 2-5 days for it to process, which feels slow by today’s standards. The one bright spot is the low €5 minimum deposit and the fact that there’s no cap on withdrawals. They also handle major currencies like GBP, EUR, and USD, but that doesn’t make up for the severely limited payment options.

Payment Methods Overview

The support team here is impressively easy to reach and quick to help. I’ve found their 24/7 live chat particularly useful – whenever I’ve had a question, someone’s been there to help right away. The UK toll-free number came in handy during business hours, though I wish they’d extend their phone support times.

When I emailed them at [email protected], I got a response within 2 hours, which isn’t bad at all. They offer plenty of support options, including both UK and international phone lines. Their responsible gambling tools are solid too, with features like cool-off periods and self-exclusion available.

Customer Support Overview

I awarded this casino a score of 23 out of 100 – while it offers some positive features, its blacklisted status and serious operational concerns significantly impact its rating. Safety-first players should definitely avoid this casino, while even bonus hunters and game enthusiasts would be better served elsewhere.

I have serious reservations about recommending Gala Casino in its current state. While investigating the casino, I found several concerning issues that overshadow its positive aspects. The casino’s blacklisted status is a major red flag that cannot be ignored, despite its long-standing presence in the industry since 2006.

That said, I did find some redeeming features worth mentioning. The casino offers a comprehensive suite of responsible gambling tools, including deposit limits, self-exclusion options, and reality checks. The game selection is also impressive, with titles from 10 major software providers including Playtech, IGT, and Evolution Gaming. The 96.72% average payout rate is competitive, though this positive aspect is overshadowed by the casino’s current status.

However, I cannot overlook the fundamental issues. The limited payment options and excessive wagering requirements on bonuses indicate potential problems with the casino’s operational approach. While they offer 24/7 customer support and clear withdrawal timeframes, these features don’t compensate for the more serious concerns that led to its blacklisted status. I strongly recommend players choose a different casino until these issues are resolved.