MyCitadel – Another Popular Online Casino Payment Option
MyCitadel Commerce is a privately-owned company that specializes in online payments. The company was launched in 2000 by Citadel Commerce, which is one of the most trusted firms in the online payment industry. MyCitadel’s headquarters are located in Vancouver, Canada.
In the years since the company was established, MyCitadel has proven to be a popular method for making payments and deposits at online casinos. Affiliated with more than 200 banks in over 33 countries around the world, MyCitadel is a member of the UK Electronic Money Association.
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- The Best MyCitadel Casino Bonuses for February 2026
- How Does MyCitadel Work?
- MyCitadel Facts
- How to Create a MyCitadel Account
- Funding Your MyCitadel Account / Making A Transfer to A Casino Account
- Making a Withdrawal From MyCitadel
- Security and Privacy of Your Personal Information
- Fee Summary
- Customer Service
How Does MyCitadel Work?
MyCitadel makes it easy to perform most payment and withdrawal transactions from online merchants that support the MyCitadel system. Upon signing up for an account, users will be provided an “unverified” account, with specific deposit limits. These limits can be raised by verifying the account.
When making a payment to an online merchant or depositing into an online casino account, users will simply have to select “MyCitadel” as the payment option. This will lead them to the log-in page of their bank, with the payment details already filled up in the online form. All that is necessary then is to confirm the payment, and the funds will be accessible to the receiver immediately.
MyCitadel Facts
e-Wallet
Yes
Yes
£1.50
£2500
Vancouver, Canada
Tel: +44 207 839 4416
How to Create a MyCitadel Account
Creating a MyCitadel can be done by completing the following steps:
- Go the MyCitadel “sign-up” page.
- Provide your personal information.
- Specify a bank account or credit card from which the funds will be drawn.
- Provide your bank information or credit card details.
Upon completion of the sign-up process, you will be granted an unverified account, with limits to how much you can deposit or send via MyCitadel.
In order to raise these limits, your account will have to be verified via one of two methods:
- Provide MyCitadel with a government-issued photo ID (passport, driver’s license, or national identity card)
- Verify your address by sending in a request to MyCitadel. You will then receive a verification letter in the mail. Find the code contained in the mail and fill it in the verification page at the MyCitadel website.
Funding Your MyCitadel Account / Making A Transfer to A Casino Account
Funding a MyCitadel account is typically done via bank transfers, with the funds drawn from the user’s bank account. Customers from the UK may also fund their MyCitadel accounts via credit card transfers.
Here are the steps to depositing money into an online casino account via MyCitadel:
- Go to the casino’s banking page.
- Choose “e-wallet” or “instant banking” as the payment method.
- Select “MyCitadel”.
- Specify the amount you wish to deposit.
- Provide your MyCitadel account details.
- Confirm the transaction.
Making a Withdrawal From MyCitadel
These are the steps to withdrawing money from an online casino account into your MyCitadel account:
- Go to the casino’s “cash out” page.
- Select “e-wallet” as the withdrawal method.
- Select “MyCitadel” from the list of available options.
- Specify the amount you wish to withdraw.
- Confirm the transaction.
From your MyCitadel account, money can be withdrawn and deposited into the bank account which you have linked to MyCitadel as a funding source. Alternatively, you may also withdraw the funds into a debit or credit card.
Security and Privacy of Your Personal Information
MyCitadel utilizes a state-of-the-art data encryption and storage system that is periodically updated to conform to the most stringent security standards. Banking details are never stored by the service, so there is no risk of sensitive data being stolen or accessed by unauthorized third parties after transactions are processed. With this system in place, transactions performed via MyCitadel are just as secure as any performed via standard online banking methods.
Fee Summary
There is no fee for opening an account with MyCitadel or for transferring money from a bank account into a MyCitadel account. There is a fee of £1.50 for deposits made to an online casino account wherein the funds are drawn from a bank account. For funding MyCitadel accounts via a non-swiped credit card, customers will be charged a 1.9% transfer fee.
Customer Service
MyCitadel offers customer support during business hours via phone (+44 207 839 4416) and email ([email protected]). The company takes pride in answering emails within two hours.
