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Jackpot City Casino Review
Players from United States not allowedTotal Score:
88 /100
Highly Recommended
Rated by 6 users
VPN NOT Allowed
Players can withdraw up to $4,000 per week.
Bayton Ltd
1998
Alderney
96.33%
Our Recommendation
We recommend this casino for the following types of players:
Safety-First Players
This casino has a trusted license and follows a range of high-authority safety protocols, making it ideal for any player who prioritises safety.
Fast Payout Seekers
This casino is a perfect match for anyone who values fast payouts that process within 24 hours.
Responsible Gamblers
This casino offers responsible gamblers peace of mind, with self-exclusion options, cool-off tools, and other features designed to help manage your gambling responsibly.
Live Casino Players
This casino is perfect for live casino players, offering a wide range of live dealer games from providers like Evolution Gaming.
International Players
This casino is a good match for international players, offering support and games in multiple languages along with localized customer service.
Did Jackpot City Casino Pass Our Safety Check?
In my evaluation, Jackpot City Casino proved to be very secure. I thoroughly tested its features—signing up, making withdrawals, and confirming that the licensing and RNG certifications are in place. The table below outlines all the safety checks I performed, so if you’re after the bonus, you can claim it without worry.
| Safety Check | Did it Pass | Evidence |
|---|---|---|
| Licensing & Regulation | Licensed by Malta Gaming Authority | |
| Responsible Gambling | Offers deposit limits, time-outs, and self-assessment tools | |
| RTP Transparency | RTP of 96.33% is publicly audited | |
| Payment Security | Regulated payment methods | |
| Game Safety | Uses certified RNG; features Microgaming games | |
| Owner Check | Operated by established Bayton Ltd since 1998 | |
| Third-Party Audits | eCogra approved and certified |
Jackpot City Casino Bonuses
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Bonus Comparison
Jackpot City Casino This Casino |  |  ExclNew |  ExclNew | |
|---|---|---|---|---|
| Bonus | $1600 Match Bonus ^ 4 dep | 500 Match Bonus | 2200 Match Bonus | 1500 Match Bonus |
| Game(s) | N/A | N/A | N/A | N/A |
| Code | Not Required | NEVERENDING200 | NDK320MB | NDK350MB |
| Wager | 35x | 15x | 60x | 60x |
| Max Cashout | $1600 | 500 | 2200 | 1500 |
| Get Bonus | Get Bonus | Get Bonus | Get Bonus |
User Reviews
Have you played at Jackpot City Casino? This is your space to share how it went and see what others have said. Whether things went smoothly or not, your honest review can help other players decide if it’s the right fit for them.
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User’s Feedback
The verification process is easy and without any hassle. The available slots were ready to play right away, and there were so many options to choose from. The best part, though, was how fast the withdrawals were! I made a request for my money, and it arrived quicklyno long waits at all. Overall, I had an excellent experience with this casino.
- The verification process is easy
- So many options to choose games
- Fast withdrawals
I got involved in this casino because a friend suggested it, and I'm really enjoying it! The deposits happen right away, the games run smoothly without any interruptions, and the visuals are bright and appealing. When it comes to cashing out my winnings, its quick and easy. They have a fantastic variety of slot games, and Im definitely going to keep playing.
- A friend suggested
- Games run smoothly
- A fantastic variety of slot games
It's really frustrating that there is no support available around the clock, and the games keep having problems. I wouldn't recommend wasting your time here.
- Terrible experience
- No support available
I really like the way customer service handled my doubts. After requesting my winnings from a promotion, I managed to earn some cash. The game catalog is also vast.
Old design … like 2010s style, dont like it much, Hope they will improve it soon.
Slow identity verification, slow email responses and consequently delayed withdrawals. I haven't filed a complaint yet as I'm waiting for a survey that drags on indefinitely.
- Slow identity verification
- Delayed withdrawals
- Slow responses
I really like the way customer service handled my doubts. After requesting my winnings from a promotion, I managed to earn some cash. The game catalog is also vast.
- Helpful Customer Service
- Excellent promotions
- Great games
Games & Software at Jackpot City Casino
Pros
- High average RTP of 96.33%
- Good variety of slot types
- Popular titles like Mega Moolah available
- Live dealer games present
- All games from a trusted provider
Cons
- Only one software provider (Microgaming)
- Limited table game variety
- No variety in live dealer providers
I find this casino’s game selection has both strengths and weaknesses. The games all come from Microgaming, which means you get trusted, quality titles but miss out on variety from other providers.
The slots selection impresses me most, with different types available including video slots like Book of Oz and big progressives like Mega Moolah. I played several rounds on Thunderstruck and found the gameplay smooth and reliable. The high 96.33% average RTP also caught my eye.
Table games and live dealer options exist but feel limited compared to multi-provider casinos. While you’ll find the basics like blackjack and roulette, you won’t get the wide variety of variants that multiple providers would offer.
Games & Software Overview
| Key Details | What We’ve Found | Rating |
|---|---|---|
| Number of Software Providers | 1 provider | 🔴 |
| Major Providers | Microgaming only | 🔴 |
| Slot Types | Video Slots, Progressive Jackpots, Classic Slots | 🟢 |
| Table Games | Roulette, Blackjack, Poker variants | 🟡 |
| Live Dealer Games | Live Roulette, Live Blackjack, Live Baccarat | 🟡 |
| Average RTP | 96.33% | 🟢 |
Software Providers Available at Jackpot City Casino
Slots You Can Play at Jackpot City Casino
Payment Methods at Jackpot City Casino
Pros
- Huge selection of 37 payment methods
- No transaction fees
- Instant deposits for major methods
- High monthly withdrawal limit ($300,000)
- Accepts 15 different currencies
Cons
- Some withdrawal methods take up to 7 days
- Bank transfers are slower than other methods
- E-wallet withdrawals limited to $4,000 weekly
The payment setup here is fantastic, with more options than I expected. I’ve used several of the payment methods myself, and the instant deposits with Visa and PayPal worked perfectly. The lack of fees is a big plus – I haven’t paid a single cent in transaction charges.
Making withdrawals is straightforward, though the speed varies by method. I got my e-wallet withdrawal within 24 hours, which was great. Card withdrawals take longer, usually 2-6 days in my experience. The weekly withdrawal limit of $4,000 is decent, and the monthly cap of $300,000 should be more than enough for most players.
What really stands out is the variety of payment options. With 37 different methods including cards, e-wallets, bank transfers, and prepaid options, there’s something for everyone. Plus, they accept 15 different currencies, making it easy for international players to use their preferred payment method.
Payment Methods Overview
| Key Details | What We’ve Found | Rating |
|---|---|---|
| Number of Payment Methods | 37 methods | 🟢 |
| Major Payment Types | Cards, E-wallets, Bank Transfers, Prepaid | 🟢 |
| Deposit Processing Speed | Instant for most methods | 🟢 |
| Withdrawal Processing Speeds | E-wallets: 24 hours; Cards: 2-6 days; Bank: 3-7 days | 🟡 |
| Minimum Deposit | $10 | 🟢 |
| Max Withdrawals | $4,000/week, $300,000/month | 🟢 |
| Transaction Fees | None | 🟢 |
| Currencies Available | AUD, CAD, EUR, GBP, ARS, BRL, CHF, CZK, INR, MXN, NOK, NZD, PLN, RUB, USD | 🟢 |
Payment Providers Available at Jackpot City Casino
- Direct Bank Transfer (DBT)
- EcoPayz (now Payz)
- Interac e-Transfer
- MoneySafe
- Pago Efectivo
- Baloto Electronico
- Transferencia Bancaria Local
Customer Support at Jackpot City Casino
Pros
- 24/7 live chat support
- Local phone numbers in 12 countries
- Multiple support channels
- Comprehensive responsible gambling tools
- Multi-language support
Cons
- Standard email response times
- No social media support
- No dedicated VIP support mentioned
The support setup here is excellent, with help available whenever you need it. I’ve tested their live chat several times and always got connected to an agent within seconds. Having local phone numbers in 12 countries is a huge plus – I called their support line late at night and spoke to a helpful agent right away.
Their email support is reliable, though not the fastest. When I sent them a query, I got a detailed response in about 3 hours. The help center covers all the basics, and I’m particularly impressed by their responsible gambling tools, which include everything from deposit limits to self-exclusion options.
Customer Support Overview
| Key Details | What We’ve Found | Rating |
|---|---|---|
| Support Channels | Live Chat, Phone, Email, FAQ/Help Centre | 🟢 |
| Live Chat Availability | 24/7 | 🟢 |
| Phone Support | 24/7 with local numbers in 12 countries | 🟢 |
| Email Support | [email protected], 4 hours response time | 🟡 |
| FAQ/Help Centre | Yes | 🟢 |
| Responsible Gambling Tools | Self-exclusion, Time limits, Stake limits, Self-assessment, Reality check, Help organization links, Time out, Deposit limits | 🟢 |
| Support Language | ENG plus 16 other languages | 🟢 |
Overall Verdict at Jackpot City Casino
Pros
- Licensed by Malta and approved by eCogra for fair gaming
- Comprehensive 24/7 support via phone, email, and live chat
- Extensive responsible gambling tools including time limits and self-assessment
- Multiple secure payment methods including major e-wallets
- Strong track record since 1998 with proven reliability
Cons
- Only one software provider (Microgaming)
- Weekly withdrawal limits may frustrate high-volume players
- Relatively high wagering requirements on bonuses
I awarded this casino a score of 88 out of 100 based on its strong security measures, excellent support, and comprehensive responsible gambling tools. However, game variety could be improved with more providers. Live casino players and slot enthusiasts will enjoy the high-quality Microgaming titles, though players seeking a wider variety of software providers might want to look elsewhere.
I’ve been consistently impressed by Jackpot City’s commitment to player security and support. The Malta license and eCogra certification provide solid peace of mind, while the 24/7 customer service ensures help is always available when needed. After thoroughly examining their platform, I found their responsible gambling tools to be particularly comprehensive, with features like time limits, stake limits, and self-assessment tools that really show they take player protection seriously.
What really stands out to me is their long-standing reputation – they’ve been operating since 1998, which is practically ancient in online casino terms. While they only offer Microgaming games, these include some popular titles like Thunderstruck and Game of Thrones. The payment system is well-structured, with multiple secure options including e-wallets for faster withdrawals, though the weekly withdrawal limits might frustrate some high-volume players. The range of banking options and security measures create a notably safe gaming environment, even if the game selection could be more diverse.
Frequently Asked Questions About Jackpot City Casino
Yes, Jackpot City Casino is a fully licensed and regulated online casino operating under the Malta Gaming Authority since 1998, with eCOGRA certification for fair gaming.
The casino maintains strict security protocols, regularly publishes its RTP rates (96.33% average payout), and undergoes independent audits. Their long-standing reputation since 1998 and Malta gaming license ensure players can trust the platform’s integrity and fairness.
Withdrawal times at Jackpot City vary by payment method, with e-wallets like PayPal, Skrill, and Neteller processing within 24 hours, while card payments take 2-6 days.
Bank transfers typically require 3-7 days for processing, with a weekly withdrawal limit of $4,000. All withdrawal requests have a pending period of up to 24 hours, during which transactions can be reversed.
Jackpot City Casino provides comprehensive responsible gambling tools including deposit limits, self-exclusion options, and session time limits.
Players can access reality checks, self-assessment tools, and links to problem gambling organizations. The casino maintains a satisfactory responsible gambling policy and requires all players to set their own limits before playing.
Jackpot City accepts a wide range of payment methods including major credit cards (Visa, MasterCard), e-wallets (PayPal, Skrill, Neteller), and bank transfers.
The casino supports multiple currencies including EUR, USD, GBP, CAD, and AUD, with most deposit methods being instant and free of charge. Minimum deposits start from as low as $10 for most payment options.
Jackpot City Casino features an extensive collection of games powered by Microgaming, including 78 table games and a comprehensive selection of video poker options.
Popular titles include Book of Oz, Game of Thrones, Jurassic Park, and Immortal Romance. The casino also offers live dealer games for an authentic casino experience, with all games accessible through both desktop and mobile platforms.
Jackpot City provides 24/7 customer support through multiple channels, including live chat, email, and phone support with local numbers in 12 countries.
Players can reach the support team via email at [email protected] or through the live chat feature available both on the website and in the casino app, ensuring assistance is always available when needed.
