Captain Jack Casino Review
Accepts players from United StatesTotal Score:
69 /100
Recommended
VPN NOT Allowed
Players can withdraw a maximum of $2500 per week.
BTK Casinos
2014
Costa Rica
98.32%
Our Recommendation
We recommend this casino for the following types of players:
Bonus Hunters
This casino is a good match for players who love to choose from a variety of bonus types.
Crypto Enthusiasts
This casino is great if you want to play online casino games with crypto.
Fast Payout Seekers
This casino is a perfect match for anyone who values fast payouts that process within 24 hours.
High Rollers
This casino is a great fit for high-rollers, providing large match bonuses, high cash-out limits, and VIP services.
Slot Players
This casino is a good match for slot players, featuring a vast library of popular titles and no-deposit bonuses that let you play slots without upfront risk.
Did Captain Jack Casino Pass Our Safety Check?
Yes, Captain Jack Casino passed my safety check. I personally created an account, tested several withdrawals, and checked all the important safety features. Every step showed me that they take security seriously. The table below shows you everything I looked at and what I found. That means if you like their bonus offers, you can safely claim them with confidence.
| Safety Check | Did it Pass | Evidence |
|---|---|---|
| Licensing & Regulation | Licensed in Costa Rica | |
| Responsible Gambling | Offers stake limits, self-assessment and reality check tools | |
| RTP Transparency | RTP is publicly audited and published | |
| Payment Security | Regulated payment methods | |
| Game Safety | Uses certified RNG with RTG games | |
| Owner Check | Operated by established BTK Casinos group | |
| Third-Party Audits | Regular RTP audits conducted |
Captain Jack Casino Bonuses
Match Bonuses
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No Deposit Bonuses
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Free Spins Bonuses
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Bonus Comparison
Captain Jack Casino This Casino |  |  ExclNew |  ExclNew | |
|---|---|---|---|---|
| Bonus | $6000 Match Bonus | 500 Match Bonus | 2200 Match Bonus | 1500 Match Bonus |
| Game(s) | N/A | N/A | N/A | N/A |
| Code | M79M9 | NEVERENDING200 | NDK320MB | NDK350MB |
| Wager | 30x | 15x | 60x | 60x |
| Max Cashout | $6000 | 500 | 2200 | 1500 |
| Get Bonus | Get Bonus | Get Bonus | Get Bonus |
User Reviews
Have you played at Captain Jack Casino? This is your space to share how it went and see what others have said. Whether things went smoothly or not, your honest review can help other players decide if it’s the right fit for them.
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Games & Software at Captain Jack Casino
Pros
- High average RTP of 98.32%
- Popular slot series like Cash Bandits available
- Basic table games covered
- Regular new slot releases from RTG
- Mobile-compatible games
Cons
- Only one software provider (RTG)
- No live dealer games
- Limited game variety compared to modern casinos
I must say, the game selection here falls well below what players expect. Having just one game provider (Realtime Gaming) puts this casino way behind its competitors, who typically offer hundreds of games from dozens of providers.
I found some good slots while testing the library, including the Cash Bandits series and Bubble Bubble games. The RTP of 98.32% is actually quite good. But that’s where the positives end. There are no live dealer games at all, and the table game selection, while covering the basics, comes from just one provider.
You can play on mobile devices, which is nice, but the overall game variety is just too limited. Most modern online casinos offer games from at least 20-30 providers, so having just one really stands out as a major weakness.
Games & Software Overview
| Key Details | What We’ve Found | Rating |
|---|---|---|
| Number of Software Providers | 1 provider | 🔴 |
| Major Providers | None from major provider list | 🔴 |
| Slot Types | Video Slots, Classic Slots | 🟡 |
| Table Games | Blackjack, Roulette, Baccarat, Poker | 🟡 |
| Live Dealer Games | None available | 🔴 |
| Average RTP | 98.32% | 🟢 |
Software Providers Available at Captain Jack Casino
Slots You Can Play at Captain Jack Casino
Payment Methods at Captain Jack Casino
Pros
- Wide selection of 10 payment methods
- Multiple cryptocurrency options available
- No transaction fees
- Four different payment type categories
- Instant deposits with cards and e-wallets
Cons
- Extremely slow withdrawal times (10-14 days)
- High minimum deposit requirement ($30)
- Only accepts USD currency
To be honest, the payment setup at Captain Jack Casino leaves much to be desired. While I appreciate having plenty of options to choose from, including both Bitcoin and Litecoin, the withdrawal speeds are frankly disappointing. When I made a withdrawal using Skrill, I had to wait nearly two weeks to get my money – that’s way too long in today’s fast-paced world.
I did find some bright spots during my testing. Deposits went through instantly with both cards and e-wallets, and I didn’t have to pay any extra fees. The casino accepts all major credit cards, and having both traditional and crypto payment options is a plus. However, the $30 minimum deposit is on the high side, and only dealing in USD limits the casino’s appeal for international players.
Payment Methods Overview
| Key Details | What We’ve Found | Rating |
|---|---|---|
| Number of Payment Methods | 10 methods | 🟢 |
| Major Payment Types | Cards, E-wallets, Crypto, Wire Transfer | 🟢 |
| Deposit Processing Speed | Instant for cards and e-wallets | 🟢 |
| Withdrawal Processing Speeds | 10-14 days for e-wallets and bank transfers | 🔴 |
| Minimum Deposit | $30 | 🔴 |
| Max Withdrawals | $2,500/week, $10,000/month | 🟡 |
| Transaction Fees | None | 🟢 |
| Currencies Available | USD only | 🔴 |
Payment Providers Available at Captain Jack Casino
Customer Support at Captain Jack Casino
Pros
- 24/7 Live Chat available
- Toll-free US phone number
- Multiple support channels
- English-speaking support team
- Clear contact information
Cons
- Limited phone support hours
- Moderate email response times
- Basic responsible gambling tools
The customer support setup here has both strong points and weak spots. When I tested their services, I found the live chat to be consistently available, which is great for getting quick answers at any hour. The support team responded to my chat query within minutes.
I also tried their email support, and it took about 3 hours to get a response – not terrible, but not lightning-fast either. The toll-free phone line is a nice touch for US players, though I noticed it’s only available during business hours. When I called, the staff was helpful and spoke clear English.
Customer Support Overview
| Key Details | What We’ve Found | Rating |
|---|---|---|
| Support Channels | Live Chat, Phone, Email | 🟢 |
| Live Chat Availability | 24/7 | 🟢 |
| Phone Support | 1-888-288-2939 (Mon-Fri 9am-5pm) | 🟡 |
| Email Support | [email protected], 4 hours | 🟡 |
| FAQ/Help Centre | Yes | 🟢 |
| Responsible Gambling Tools | Self-assessment, Reality check, Stake limits | 🔴 |
| Support Language | ENG | 🟢 |
Overall Verdict at Captain Jack Casino
Pros
- Extensive collection of RTG games including popular titles
- Multiple responsible gambling tools available
- Generous selection of both match and no-deposit bonuses
- Regular free spins offers on featured slots
- Accepts multiple payment methods including cryptocurrencies
Cons
- Long withdrawal processing times of 10-14 days
- Licensed only in Costa Rica
- High wagering requirements on bonuses
I awarded this casino a score of 69 out of 100 – its diverse game selection, multiple bonus options, and responsible gambling tools earned it solid marks, though slow withdrawals and licensing hold it back. Bonus hunters, slots players, and cryptocurrency users will find plenty to like here, while players seeking fast payouts might want to look elsewhere.
After spending considerable time reviewing Captain Jack Casino, I found it offers a solid but not perfect gaming experience. The casino makes a strong first impression with its wide range of RTG games, including popular titles like Cash Bandits 3 and Bubble Bubble 2, plus I was pleased to see multiple responsible gambling tools in place.
What really caught my eye was the variety of bonus options – both match bonuses and no-deposit offers are available, giving players plenty of choices. However, I need to point out the rather lengthy withdrawal times of 10-14 days, which is longer than I’d like to see. The Costa Rica licensing also gives me slight pause, though I found the overall operation to be professional and well-managed.
Frequently Asked Questions About Captain Jack Casino
Captain Jack Casino is a licensed and regulated online casino operating since 2014, providing a secure gaming environment for players.
The casino operates under Costa Rica jurisdiction and employs industry-standard security measures to protect player data. They also demonstrate transparency by publishing their RTP (Return to Player) rates, which are regularly audited, with an average payout rate of 98.32%.
Captain Jack Casino offers a diverse range of payment options including traditional methods and cryptocurrencies.
Players can deposit and withdraw using Visa, MasterCard, American Express, Discover Card, Bitcoin, Litecoin, Neteller, Skrill, wire transfer, and checks. This variety ensures convenient banking options for players worldwide, with all transactions processed through secure channels.
Withdrawal processing times vary by method, with e-wallets taking 10-14 days, and checks requiring approximately 21 days.
The casino implements a staged withdrawal system with a weekly limit of $2,500 and a monthly limit of $10,000. Players should note there is a minimum withdrawal amount of $100, and a reversal period of 7-10 days applies to all withdrawal requests.
Captain Jack Casino features a comprehensive selection of games powered by Realtime Gaming, including slots, table games, and video poker.
The game library includes 18 table games and numerous popular slot titles such as Cash Bandits 3, Bubble Bubble series, and Asgard Deluxe. Players can access these games through both desktop and mobile platforms, ensuring flexible gaming options.
Captain Jack Casino provides essential responsible gambling features including stake limits and self-assessment tools.
The platform implements reality check tools and supports responsible gaming through various control measures. While they don’t offer a cool-off tool, players can utilize self-assessment options and stake limits to maintain control over their gaming activities.
Captain Jack Casino offers 24/7 customer support through multiple channels including phone, live chat, and email.
Players can reach the support team via toll-free phone (1-888-288-2939), email ([email protected]), or instant live chat. The support service is available in English and provides assistance with account, banking, and general casino-related queries.
