
Virgin Games Review
Total Score:
75 /100
Highly Recommended
VPN NOT Allowed
There is no restriction on the amount players can withdraw. Maximum withdrawal per transaction depends on the payment processor used.
Virgin Games
2013
Gibraltar, United Kingdom
96.00%
Our Recommendation
We recommend this casino for the following types of players:
Safety-First Players
This casino has a trusted license and follows a range of high-authority safety protocols, making it ideal for any player who prioritises safety.
Responsible Gamblers
This casino offers responsible gamblers peace of mind, with self-exclusion options, cool-off tools, and other features designed to help manage your gambling responsibly.
Bonus Hunters
This casino is a good match for players who love to choose from a variety of bonus types.
Big Brand Followers
This casino is a good match for players who value brand recognition, being operated by a trusted and well-known provider with a solid track record.
Low Stakes Players
This casino caters to low-stakes players, with low deposit and withdrawal limits and bonuses available on small deposits.
Did Virgin Games Pass Our Safety Check?
I’m happy to report that Virgin Games passed my safety check with flying colors. I went through the whole process myself – signing up for an account, testing the withdrawal system, and checking all their licenses. I also made sure their games run fairly and are properly certified. If you’re thinking about claiming their bonus, you can do so safely. The table below shows everything I checked and what I found.
| Safety Check | Did it Pass | Evidence |
|---|---|---|
| Licensing & Regulation | Licensed by UK Gambling Commission | |
| Responsible Gambling | Complete suite of 9 responsible gambling tools | |
| RTP Transparency | 96% RTP published and independently audited | |
| Payment Security | Regulated payment methods | |
| Game Safety | Certified games from Microgaming and Gamesys | |
| Owner Check | Operated by trusted Virgin brand | |
| Third-Party Audits | Independent RTP auditing confirmed |
Virgin Games Bonuses
Match Bonuses
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Bonus Comparison
![]() Virgin Games This Casino | ![]() | ![]() | ![]() | |
|---|---|---|---|---|
| Bonus | £200 Match Bonus | 500 Match Bonus | 2200 Match Bonus | 1500 Match Bonus |
| Game(s) | N/A | N/A | N/A | N/A |
| Code | Not Required | NEVERENDING200 | NDK320MB | NDK350MB |
| Wager | 2x | 15x | 60x | 60x |
| Max Cashout | £200 | 500 | 2200 | 1500 |
| Get Bonus | Get Bonus | Get Bonus | Get Bonus |
User Reviews
Have you played at Virgin Games? This is your space to share how it went and see what others have said. Whether things went smoothly or not, your honest review can help other players decide if it’s the right fit for them.
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Games & Software at Virgin Games
Pros
- Good 96% average RTP
- Popular Microgaming slots available
- Both classic and branded slots present
- Basic table games covered
- Mobile-friendly gaming options
Cons
- Only two software providers total
- No live dealer games
- Very limited game variety
I cannot say this games library meets today’s casino standards. The selection feels very thin with just two providers – Gamesys and Microgaming. While I found some solid Microgaming slots like Thunderstruck and Game of Thrones, the overall variety is lacking.
The basic table games are there, covering staples like blackjack and roulette. But with no live dealer games and such a limited provider range, the casino falls behind its competitors. The 96% average RTP is a bright spot, but it’s not enough to make up for the narrow game selection.
Games & Software Overview
| Key Details | What We’ve Found | Rating |
|---|---|---|
| Number of Software Providers | 2 providers | 🔴 |
| Major Providers | Microgaming | 🔴 |
| Slot Types | Video Slots, Licensed Slots | 🟡 |
| Table Games | Blackjack, Roulette, Baccarat | 🟡 |
| Live Dealer Games | None available | 🔴 |
| Average RTP | 96.00% | 🟢 |
Software Providers Available at Virgin Games
Slots You Can Play at Virgin Games
Payment Methods at Virgin Games
Pros
- Excellent selection of 9 payment methods
- No transaction fees
- High withdrawal limit of £25,000
- Five major currencies accepted
- Both e-wallets and cards available
Cons
- Slow withdrawal processing (2-5 days)
- Bank transfers take up to 5 days
- 24-48 hour reversal period on withdrawals
The payment setup here is a mixed bag – some things work great, others need improvement. I’ve made several deposits using both PayPal and my Visa card, and I’m happy to report that the money shows up instantly in my account. The lack of fees is also a big plus – I haven’t been charged extra for any transactions.
What’s not so great is the withdrawal speed. When I requested a payout using my debit card, it took nearly 5 days to reach my account. Even e-wallet withdrawals aren’t as quick as at other casinos. That said, I appreciate that they accept multiple currencies and offer a decent £25,000 per transaction withdrawal limit.
Payment Methods Overview
| Key Details | What We’ve Found | Rating |
|---|---|---|
| Number of Payment Methods | 9 methods | 🟢 |
| Major Payment Types | Cards, E-wallets, Bank Transfer | 🟢 |
| Deposit Processing Speed | Instant | 🟢 |
| Withdrawal Processing Speeds | Cards: 2-5 days, Bank: 3-5 days | 🔴 |
| Minimum Deposit | £10 | 🟢 |
| Max Withdrawals | £25,000 per transaction | 🟢 |
| Transaction Fees | None | 🟢 |
| Currencies Available | GBP, AUD, CAD, EUR, USD | 🟢 |
Payment Providers Available at Virgin Games
Customer Support at Virgin Games
Pros
- 24/7 Live Chat support
- Multiple support channels
- Free UK phone number
- Comprehensive RG tools
- English-speaking support team
Cons
- Limited phone support hours
- Email responses could be faster
- Web form instead of direct email
The support team at Virgin Games is available around the clock, and they’re quick to help. I’ve used their 24/7 live chat several times and always got instant answers to my questions. Their free UK phone line is handy too, though I wish it was available outside business hours.
When I emailed them through their web form, I got a reply in about 3 hours, which isn’t bad but could be quicker. Their responsible gambling tools are solid – I easily set up deposit limits and found their cool-off feature straightforward to use.
Customer Support Overview
| Key Details | What We’ve Found | Rating |
|---|---|---|
| Support Channels | Live Chat, Phone, Email, FAQ | 🟢 |
| Live Chat Availability | 24/7 | 🟢 |
| Phone Support | 0800 083 1833, Mon-Fri 9am-5pm | 🟡 |
| Email Support | Web Form, 4 hours response | 🟡 |
| FAQ/Help Centre | Yes | 🟢 |
| Responsible Gambling Tools | Cool Off, Self-exclusion, RG Policy | 🟢 |
| Support Language | ENG | 🟢 |
Overall Verdict at Virgin Games
Pros
- Comprehensive responsible gambling tools including deposit limits and self-exclusion
- Well-regulated with UK license and publicly audited RTP
- 24/7 customer support via live chat and phone
- Established brand operating since 2013
- Fast withdrawal processing with multiple payment options
Cons
- Limited selection of software providers (only two)
- No live dealer games available
- Relatively small selection of table games
I awarded this casino a score of 75 out of 100 based on its strong security measures and player protection tools, though its limited game selection prevents a higher rating. Safety-first players will appreciate the robust responsible gambling features and UK licensing, while table game enthusiasts might want to look elsewhere.
I found Virgin Games to be a solid and trustworthy option, though it does have room for improvement in some areas. The casino’s commitment to player safety really stands out, with an impressive array of responsible gambling tools and 24/7 customer support that’s genuinely helpful.
What I particularly like is the transparency – they publish their RTP rates and have them publicly audited, which is always a good sign. The payment system is efficient too, with withdrawals processed quickly through various methods including PayPal. However, I did notice that the game selection is somewhat limited, with only two software providers and a modest collection of table games.
The casino’s UK license and long-standing reputation since 2013 add extra layers of trust. While it might not offer the widest variety of games in the industry, its focus on security and fair play makes it a reliable choice for players who prioritize safety over an extensive game library.
Frequently Asked Questions About Virgin Games
Yes, Virgin Games is a fully licensed and regulated online casino operating since 2013 with a strong focus on player security.
The casino maintains strict security standards and is regulated by the UK Gambling Commission. They demonstrate their commitment to fair gaming through regular RTP audits and transparent publishing of payout rates, which average 96%.
Virgin Games offers a comprehensive range of secure payment options including major credit cards, e-wallets, and bank transfers.
Players can choose from PayPal, Visa, MasterCard, Visa Electron, Maestro Debit Card, Neteller, and bank transfer options. The casino accepts multiple currencies including GBP, EUR, USD, CAD, and AUD.
Withdrawal processing times vary by payment method, with e-wallets typically being the fastest option.
Debit and credit card withdrawals take 2-5 days, while bank transfers are processed within 3-5 days. The minimum withdrawal amount is £10, and there’s a maximum transaction limit of £25,000, with no monthly withdrawal restrictions.
Virgin Games provides a comprehensive suite of responsible gambling tools to help players maintain control over their gaming.
These include deposit limits, time session limits, stake limits, reality check tools, self-assessment options, and a cool-off period feature. Players can also utilize self-exclusion when needed, demonstrating the casino’s commitment to player welfare.
Virgin Games offers a diverse selection of casino games powered by reputable software providers Gamesys and Microgaming.
The game library includes popular slots like Book of Oz, Game of Thrones, and Immortal Romance, along with 10 different table games. While the casino doesn’t offer live dealer games or video poker, they regularly update their game selection with new titles.
Virgin Games provides 24/7 customer support through multiple channels.
Players can reach the support team via 24/7 live chat, phone support at 0800 083 1833, or email through their web form. The support service is available in English and aims to resolve all player queries promptly and efficiently.



















