Neteller - Used In More Than 160 Countries Around The Globe
Neteller is an e-wallet/online payment system under the management of Neovia Financial PLC, a publicly-traded (LSE) global payments firm based in the Isle of Man. Founded in 1999, Neteller is only one of several online payment and trading solutions under the Neovia banner, which also manages Netbanx and Net+ pre-paid debit cards.
Neteller is supported in more than 160 countries around the world. The system can be used for online gambling, purchases, and peer-to-peer fund transfers.
How Does Neteller Work?
Neteller is an e-wallet/online payment system that will have to be prefunded before making any transactions. Funding a Neteller account can be done via several methods, including local bank deposits, international fund transfers, Net+ pre-paid debit cards, credit cards/debit cards, and instant bank deposits.
When funding your Neteller account via credit cards, debit cards, or instant bank deposits, the money will be available in your account instantly. When funding via local bank deposits or international fund transfers, you will have to wait between two to five days before the money will be available in your Neteller account.
| Neteller Facts | |
|---|---|
| Type | e-Wallet / Online Payment Service |
| Deposits | Yes |
| Withdrawals | Yes |
| Deposit Fees | 2% to 6% depending on deposit method |
| Withdrawal Fees | From Free up to €12 depending on withdrawal method |
| Typical Casino Limits | £2150, rolling limit with Neteller Extended |
| Headquarters | Douglas, Isle of Man |
| Contact Details | Email: complaints@neteller.com, Phone: +44 20 3308 9525 |
| Website | https://www.neteller.com |
How to Create a Neteller Account
Signing up for a Neteller is free and can be done at the Neteller website via the following process:
- Go to the “Neteller” account signup page.
- Enter your email address.
- Specify a password and confirm it.
- Choose a currency for your Neteller account.
- Provide your personal information.
- Click on the “Join Now” button to confirm your registration.
Each Neteller account can be linked to up to five different credit or debit cards.
Funding Your Neteller Account / Making A Transfer to A Casino Account
Neteller accounts may be funded via the following methods:
- Local bank deposit
- International fund transfer
- Net+ pre-paid debit cards
- Credit cards/debit cards
- Instant bank deposits
After you have funded your Neteller account, you can make a deposit into an online casino account via the following procedure:
- Go to the casino’s “deposits” page.
- Select “Neteller” as the deposit method.
- Specify the credit card from which the funds will be charged.
- Enter your credit card details.
- Specify the amount you wish to deposit.
- For online casino accounts, select the “gambling” option.
- Confirm the transaction.
Some casinos may not accept certain credit cards. This is usually indicated by the absence of the specific credit card’s logo in the “money in” section in your Neteller account. If that is the case, you will have to select another credit card.
Keep in mind also that some casinos may restrict you to the same credit card you have made a deposit from over the next 365 days. If you have made a deposit via your Visa credit card for example, you will have to use the same card over the next year.
Making a Withdrawal From Neteller
If you wish to withdraw your winnings from an online casino via Neteller, you will first have to verify your account. This will allow you to withdraw the funds from your Neteller account into your bank account.
To verify your Neteller account:
- Log-in to your Neteller account.
- Click on the “Money Out” section.
- Select “bank withdrawal” and click on the “add a bank account” option.
- Enter your bank details.
- Click on “continue”.
- Confirm the details.
At this point, a small amount of money will be deposited into your bank account. This should appear in your account within two to five banking days. Take note of the amount, and log-in to your Neteller account, and again go to the “Money Out” section. You will then see the field into which you will enter the digits of the deposit made to your account. After pressing “enter”, your bank account will be verified, allowing you to transfer funds from your Neteller account.
After you have verified your bank account, you may withdraw your winnings via the following process:
- Go to the casino’s “cash out” page.
- Select “Neteller” as the withdrawal option.
- Provide your Neteller account details.
- Specify the amount you wish to withdraw.
- Confirm the transaction.
Security and Privacy of Your Personal Information
As one of the most established electronic payment services in the world, Neteller employs state-of-the-art data encryption and storage methods that ensure the total security of all user information and all transactions. All customer data is stored securely and never divulgated to any third parties.
In addition, Neteller’s parent firm, Neovia, is regulated by the UK Financial Conduct Authority (FCA). Subsequently, all client funds are maintained in trust accounts. Because these funds are kept separately from operating accounts, customers will be able to withdraw their funds any time they wish, without being affected by potential market factors or financial crises.
Fee Summary
Fees for funding a Neteller account range from 2% to 6% depending on the deposit method. Withdrawals are generally free, although withdrawal via bank wire transfer methods may entail a fee of as much as €12.
Neteller accounts that are unused for 14 months are rendered “dormant”, which entails an administrative fee of up to €40 on the available balance. Up to three deductions will be made within a year. Customers will be notified one month in advance via email before the first administrative fee will be deducted. If the account remains dormant for 38 consecutive months, the final administration fee will be deducted, after the account will be closed.
Loyalty Program
Upon signing up for a Neteller account, customers are initially limited to a maximum of £2150 per transaction. However, the company offers the option to upgrade your account to Neteller “Extended”, which essentially allows you a rolling limit to transactions.
Neteller also offers a Reward Points program, which grants customers a certain number of points for every deposit or withdrawal to their Neteller account. These points can be redeemed later for cash.
Customer Service
Neteller employs a team of dedicated support specialists that assist customers with any concerns related to the service. The Neteller support staff can be reached by phone and email.
If the support staff is unable to address your concerns to your satisfaction, you may also send an email to the company’s Complaint Officer. A physical mailing address is also provided on the company’s website.